The renter and all additional drivers must be 21 years of age and have at least 1 year of driving experience, except for drivers aged 30 and over.
The renter must be 21 years of age to be provided with a car of the following classes: Compact, Economic, Standard.
The renter must be 25 years of age and have at least 5 years of driving experience to be provided with a car of the following classes: Premium, Luxury and Sport.
The renter and all additional drivers must have regular and valid personal documents: passport/identity card and driver's license (SUMPS). In case the client provides a Driving License that is NOT issued by a member state of the European Economic Area (EEA) or the Swiss Confederation, he must provide an international driving license or a legalized translation of the original vehicle registration document (an original driving license must always be provided) and fill out a declaration on site at our office upon rental. An international driving license can be requested and obtained online on this page.
A partial or full prepayment must be made upon booking, the balance of the rental fee must be paid on site, if any, and a security deposit must be left on site upon rental of the vehicle.
Please note: Operator Licenses are not accepted. Personal documents and driving licenses must be valid throughout the rental period.
What is included in the rental price
Car rental
Third party liability insurance
Standard CDW + TP coverage
Road tax - vignette for the territory of the Republic of Bulgaria
Mileage-200 km per day
Winter tires (from November 1 to March 31)
Replacement car in case of a technical problem with the rented car due to normal depreciation or factory defect
Free cancellation of the reservation (up to 72 hours before the rental)
VAT 20%
Visa and Mastercard payment fees
Rental period
Minimum rental period 24 hours. If you request a period shorter than 24 hours, the rental will be calculated as for a full 24 hours. In case of delay in returning the car after the expiration of the rental agreement, the client is charged as follows: up to 1 hour – a one-time fee (ET) is applied according to the period: Period 1 (01.05-30.09) – 70.41 BGN / 36 €, Period 2 (01.10-30.04) – 35.20 BGN / 18 €; from 1 to 4 hours – ET + 1 rental day + additional fees; from 4 to 24 hours – ET +
2 rental days + additional fees; over 24 hours – each subsequent day: ET + 2 rental days + additional fees.
Fuel
The car is provided with a full tank and, under the terms of the contract, must be returned with a full tank, or the same amount as it was when renting. When returning the car with an incomplete tank, the client pays a "Missing fuel" fee at a price of 2 €/l. and an administrative fee of €10. Electric vehicles are provided with a charge of 80% to 90%. When returning an electric vehicle with a battery charge below 80%, the client pays the missing electricity at €0.50 per kWh and an administrative fee of €15.
Security Deposit
When renting the vehicle, the Renter is required to leave a Deposit, which is paid in BROI. The deposit is valid for 25 days after the start of the rental. If the rental period is longer than 25 days, the Renter is required to visit the nearest office of the company or make a new deposit via the deposit link provided by the Lessor before the 25th day from the start of the rental.
The amount of the deposit depends on the selected car class and the selected type of coverage. For luxury cars, it is also provided in cash.
In case "Going abroad" is requested, the deposit is doubled. In case the client is a young driver, the deposit is doubled.
Payment method
When making a reservation, you can make a partial prepayment (20% of the final price) or full prepayment:
on site at the office
bank transfer
in the EasyPay, Western Union, Ria network, etc.
If a partial prepayment is made, the Renter must pay the remaining amount when renting the car. Possible payment methods are Visa, Mastercard or bank transfer, in cash.
The prices indicated on the site are in euros and leva. Payments are made in Bulgarian leva at the BNB exchange rate.
If you need an INVOICE, you must request it at the time of payment. Invoices are issued within 5 calendar days from the date of payment.
Coverage and insurance
Civil liability - included in the price and is mandatory on the territory of the Republic of Bulgaria
Basic coverage - limitation of liability in case of damage (CDW) or theft (TP) to the amount of the deposit. Valid only upon presentation of a report from the Traffic Police and return of the documents and keys to the rented car. Not valid for use of drugs, alcohol or other intoxicants, as well as for failure to comply with the traffic law. Included in the rental price.
SUPER PROTECTION fees limit the liability of the Renter for damage to the exterior of the car, fire or theft, subject to compliance with the General Rental Terms and Conditions.
Cancellation
A confirmed reservation can be canceled/changed up to 72 hours before the start of the rental period, without charging a fee. In case of cancellation/change of the reservation less than 72 hours before the start of the rental period, the client owes a penalty of 30% of the reservation value, but not less than one rental day, as well as the value of the delivery fee in case of cancellation/change of the reservation less than 24 hours before the start of the rental period. The penalty does not include additional services included in the reservation.
Stay Flexi Fee
Allows changes and cancellations of the reservation up to 12 hours before its start. The fee is due in full, regardless of whether a full (100%) or partial (20%) prepayment for the rental is made. The fee is refundable upon cancellation if more than 72 hours remain until the start of the reservation. If less than 72 hours remain until the start of the reservation, the fee is non-refundable.
“No Show”
In the event that a client does not show up within 2 hours after the start time of the reservation he made, the reservation is considered canceled, and the client owes a penalty in the full amount of the delivery fee and 20% of the reservation amount, but not less than one rental day. The penalty does not include additional services included in the reservation.
PREMIUM PROTECTION fee – additional coverage to the contract
At the client’s request, it can be added to the contract when booking or on site at our office, when picking up the car, as well as during the rental, for which a new
contract and handover protocol are drawn up.
The “PREMIUM PROTECTION” fee includes the rights under the “TOP PROTECTION” fee and gives the Renter the following additional rights:
In the event of damage to the car, including damage to the lower surface of the car, occurring as a result of an event for which there is no legal basis under the Law on the Vehicle Rental or other regulatory acts to issue a document certifying the occurrence of an event by the competent state authorities, the Renter’s deposit will be refunded in full after filling out a “Declaration of an Occurrence of an Event” before a representative of the Lessor.
In the event of an accident, damage, fire or theft on the territory of the Republic of Bulgaria, the Renter will receive a replacement car to an address specified by the Renter, located on the territory of the country, within 1 business day.
Exempts from liability for damage to tires, rims, hubcaps and glass, when filling out the "Declaration of an event that has occurred".
Reduces the LESSEE's liability if necessary to pay the administrative fee under Art. 10.33 by 50%.
Deposit in the amount of €130, depending on the class of the selected car. The deposit for this coverage can be provided only IN ONE ISSUE.
"PREMIUM PROTECTION" fee limits the LESSEE's liability for damage arising from up to ONE event during the rental. If the LESSEE wants to continue his rental with "PREMIUM PROTECTION" included, he must again pay the relevant fee for the days until the end of the rental period. If the LESSEE refuses to pay the relevant fee, in the presence of other events, he bears full material liability according to Art. 10.27.
“Additional Driver” Fee
When picking up the car, the Renter and each additional driver who will drive the rented car must personally present valid documents - a driving license and an ID card or passport valid until the end of the rental period. Each additional driver must be entered in the contract and signed. All drivers are jointly and severally liable during the rental.
"Young Driver" Fee
Rentees aged 21 to 23 are treated as "Young Drivers". If at least one of the drivers is a "Young Driver", the following conditions apply:
There are a limited number of car classes that the Renter can drive - Compact and Economic
An additional fee of €7.20/day is charged
The deposit is doubled unless additional PREMIUM PROTECTION coverage has been purchased
"Late service fee" Fee
You can check the opening hours of. When booking for the cities of Varna, Burgas, Plovdiv in the time range from 19:01 to 08:29 and for the city of Sofia in the time range from 20:01 to 08:29, the price includes a “Late service fee”.
Please note that if the initial booking specifies pick-up and/or return times other than the above ranges and subsequently the times change and they fall within the above ranges, an additional “Late service fee” of €25 including VAT will be charged for each pick-up and/or collection of the car.
Public holidays
During public holidays Easter, Christmas (24.12, 25.12, 26.12), New Year (31.12, 01.01) our city offices serve clients only by prior arrangement. When picking up or returning a car during public holidays, an additional fee of 25 euros will be charged for handling.
In the period from December 31, 19:00 to January 01, 10:00 - the offices do not serve customers.
Delivery and one-way rental
Car4you provides cars throughout the country and to all airports in the country. For rental from one city and return to another, a one-way fee is due.
Other issues
What insurance and additional fees do not cover
Missing parts or accessories (equipment)
Damage to the interior of the car
Missing or damage to the renter's personal belongings
Damage that occurred due to violation of the VAT Act
All types of damage that occurred when driving a car by a person not registered in the rental agreement.
All damage that occurred after the end of the rental period specified in the agreement
Rights of the Renter
If there was a delay in returning the car due to the fault of the Lessor, the Renter has the right to request an extension of the rental period by a similar period
If the Renter has failed to rent the car he reserved on time due to the fault of the Lessor, the former has the right to request a refund of part of the prepayment, commensurate with the period of delay. If the Renter cancels the services due to a delay on the part of the Lessor, the prepayment should be refunded
If the Lessor cannot provide a car according to a confirmed reservation, the Renter has the right to request a free upgrade or a refund of the prepayment made by him
No other compensation is assumed
Responsibility of the Renter
To comply with VAT
To ensure the security and safety of the rented car
To keep the car securely locked
To return the car within the period specified in the rental agreement
To pay all possible fines and tickets to the Traffic Police and Police
To pay all costs in the event of an accident or theft (if the additional fee "Super Protection" has not been purchased and the conditions of the rental agreement have not been met)
To cover the value of lost parts, accessories, keys, documents, license plates and other according to the price list
To pay a fee for smoking in the car and to cover the costs of dry cleaning of the interior in case of serious contamination
To cover the rental costs for the entire period of stay of the car, if it is stopped from traffic police movements due to violation of the Road Traffic Act by the Renter
To return the car in a clean condition, as rented.
What is prohibited with the rented car
Smoking in the car
Rental of the car to third parties
Driving under the influence of alcohol or drugs
Self-repair
Participating in competitions
Towing another vehicle or trailer
Use for training inexperienced drivers
Non-compliance with factory specifications for load capacity and/or number of passengers
Handing over the car to third parties not specified in the rental agreement
Driving the car off the road surface
Transportation of animals outside specially designated cages
Use for commercial purposes, carrying out paid transportation of people, goods, etc.
Using the car to transport illegally residing citizens
Lessor's responsibilities
The Lessor guarantees the class of the car. In case the Lessor cannot provide a car of the reserved class, he is obliged to provide a car of a higher class at his expense or to cancel the reservation with a full refund of the prepayment made by the Lessee
The Lessor guarantees that the provided vehicle is technically sound, has all the necessary documents, a small coupon, technical inspection, insurance
"Civil Liability" and paid Vignette fee
The Lessor is obliged to provide the reserved car for rent to the client on the previously agreed date and time, allowing a normal delay of up to 30 minutes
In case of a prepaid confirmed reservation, the Lessor is obliged to wait for the client to appear within 2 hours after the previously specified rental time. After this time, the reservation may be canceled as a "no show" and be removed from the work schedule.
An exception is made for reservations that are made by prior request at an address other than the company's office address. In these cases, the Lessor is obliged to wait for the client to appear within 20 minutes after the previously specified rental time. After this time, the Lessor is not obliged to wait for the Renter. The reservation will still be reserved within 2 hours and can then be canceled as a "No show" and removed from the work schedule.
The Lessor, and respectively the Lessor's employees/representatives, are not liable for any loss (direct/indirect/consequential) of profit/income or for expenses incurred by the Renter, as well as for damages incurred by the Renter or by other persons, resulting from or in connection with the use, inability to use or delay in providing the car. The Lessor is not liable for any loss or theft of personal belongings from the vehicle.
Rights of the Lessor
The Lessor reserves the right to refuse to provide its services to the Renter for security reasons for technical reasons related to the reserved car. The Lessor undertakes to refund the amounts paid by the Lessee for the non-provided service.
The Lessor has the right to terminate the contract early and return the vehicle if:
The Lessee violates the terms of the contract
The Lessee has made a change
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